1burl's Privacy Policy

1 Introduction

1burl ("we", "our", or "the platform") operates a trusted online casino and betting service for users in Bangladesh. We place the highest importance on the privacy of all our users ("you" or "user").

This privacy policy explains what types of personal information 1burl collects, why it is collected, how it is used and kept secure, and what rights you have regarding your information. By using our platform, you are considered to have given your consent to the terms of this policy.

This policy applies to the 1burl website, its mobile version, and all related services. Please contact us for any questions or concerns you may have.

2 What Information We Collect

When registering on 1burl and using our services, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing)
• Deposit and withdrawal history
• Wallet balance and transaction details

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system
• Time spent on the platform and pages viewed
• Gaming activity and betting history
• Data obtained from cookies and similar tracking technologies

2.4 Communication Information

• Messages and complaint information submitted via live chat and email
• Records of conversations with the customer service team

3 Purpose of Data Collection

1burl uses collected information only for the following legitimate purposes:

3.1 Account Management and Identity Verification

Your information is used to create, manage, and secure your account, and to verify your age (21+) and identity. This is essential for preventing fraud and ensuring a secure environment.

3.2 Financial Transaction Processing

Financial information is required to successfully complete your deposit and withdrawal transactions via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

3.3 Providing Customer Service

Our 24/7 Bengali live chat support team uses your information to resolve your issues and provide better service.

3.4 Ensuring Responsible Gaming

Information is analyzed to monitor users' gaming behavior, identify early signs of problematic behavior, and provide assistance when needed.

3.5 Fulfilling Legal Obligations

Information is used to comply with applicable laws and regulations and to prevent potential fraud, money laundering, and other illegal activities.

4 Data Storage and Security

1burl applies industry-standard security measures to keep your personal information secure.

4.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between you and our servers fully encrypted and prevents unauthorized access by third parties.

4.2 Access Control

Only authorized personnel can access your information on a need-to-know basis. All staff are required to commit to following strict confidentiality policies.

4.3 Data Retention Period

Your information is retained for as long as your account remains active and for as long as necessary to meet legal requirements. Financial transaction records are generally kept for a specified period in accordance with legal obligations.

4.4 Security Breach

If a security breach occurs that may affect your information, we will notify you as quickly as possible and take the necessary steps.

5 Sharing Information with Third Parties

1burl does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is provided to the relevant payment processors to complete transactions via bKash, Nagad, and Rocket. These organizations manage information according to their own privacy policies.

5.2 Technology and Software Providers

Software from various game providers including Pragmatic Play, Spribe, JILI, and PG Soft is used to operate games. Some technical information may reach them when you play games on their platforms.

5.3 Legal Authorities

If there is a legal obligation to provide information to the relevant authorities due to a court order, legal investigation, or applicable regulations, 1burl will do so.

5.4 Business Changes

In the event of a merger, acquisition, or other business change, user information may be transferred. However, the new entity will also be required to comply with the terms of this privacy policy.

6 Cookies and Tracking Technologies

The 1burl website uses cookies and similar technologies to improve user experience and ensure platform functionality.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining your login state, security protection, and session management. Without them, the platform does not work properly.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, settings, and personalized experience, making each visit more convenient.

6.3 Analytics Cookies

Analytics cookies are used to understand how users use our platform, which helps us improve our services. This information is collected in aggregate form and no individual is directly identified.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

7 Your Rights

As a 1burl user, you have the following rights regarding your own information:

7.1 Right to Access Information

You can request from us at any time to find out what information we are storing about you and for what purpose it is being used.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. Our support team will make the necessary changes promptly.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

7.5 Right to Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us via our 24/7 live chat or email.

8 Protection of Minors

1burl is strictly not applicable to anyone under the age of 21. We do not knowingly collect any information from minors. Age verification steps are taken at the time of registration.

If it comes to our knowledge that a minor has registered, that account will be closed immediately and the related information will be deleted. Parents are requested to monitor their children's online activities and prevent minors from accessing online gaming platforms.

9 International Transfer of Data

1burl primarily serves users in Bangladesh. Some information may be stored or processed on servers located in other countries as required for the operation of our services.

In such cases, we ensure that international data transfers are carried out in compliance with industry-standard security measures and that the level of protection described in this privacy policy is maintained.

10 Changes to the Policy

1burl reserves the right to update this privacy policy at any time. If any significant changes are made, we will post a notice on the website and change the "Last Updated" date at the beginning of the policy.

Continued use of the platform after a change will be considered as your consent to the updated policy. It is therefore recommended that you revisit this page from time to time.

Please contact us to share any questions or concerns you have about this privacy policy.

11 Responsible Gaming and Its Connection to Data Protection

At 1burl, we believe that protecting user information and responsible gaming go hand in hand. Our privacy policy is not just a data protection policy — it is a commitment that we always prioritize your wellbeing.

Our gaming activity analysis method helps identify potentially problematic behavior in users, so that timely assistance can be provided when needed. This information is never used for punitive purposes; rather, it is used to protect users.

To learn more about responsible gaming, visit our Responsible Gaming page.