❓ Help Center
1burl Frequently Asked Questions
From opening an account to bKash deposits, claiming bonuses and responsible gaming — all the answers in one place.
1burl is committed to providing the easiest and most reliable online casino experience for players in Bangladesh. In the Q&A section below you will find detailed information on account registration, transactions via bKash and Nagad, cricket betting, slot games, bonus terms and responsible gaming. If you cannot find an answer to your question, our 24/7 Bengali live chat support is always here for you.
Account and Registration
To open an account at 1burl you need an active mobile number and a password. The registration process is fully available in Bengali and takes just a few minutes. Make sure you are at least 21 years old, and only one account is allowed per mobile number.
No, only one 1burl account is allowed per person. Creating multiple accounts violates the platform's rules and risks account suspension. Logging in from a new device is fine — just use your existing account credentials.
Use the "Forgot password?" option on the login page and a one-time password (OTP) will be sent to your registered mobile number. Verify the OTP and set a new password. If your number has changed, contact 1burl's 24/7 live chat support directly.
Account verification at 1burl may be required before withdrawals are processed. This may involve providing your national ID or another government-issued ID. It is done to protect your account and prevent fraud, and the process is completely secure.
Yes, 1burl is a fully mobile-first platform. No separate app download is needed — all games, betting, deposits and withdrawals are easily accessible from a mobile browser. The experience is smooth on both Android and iOS devices.
Deposits and Withdrawals
Deposits from bKash to your 1burl account are usually instant — in most cases the balance is credited within a few seconds to a few minutes at most. If there is a delay, contact live chat with your transaction reference number.
The minimum deposit at 1burl is ৳100 — the same across bKash, Nagad and Rocket. The minimum withdrawal is ৳1,000. Processing is smoother when you withdraw larger amounts rather than frequent small ones.
Withdrawals from 1burl to Nagad and Rocket are usually completed within 10 to 45 minutes. During evening peak hours it may take a little longer. If the money has not arrived within the expected time, email [email protected] or let us know via live chat.
1burl does not impose any additional charges on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction fees. Check the fee chart in the relevant app or website.
Yes, you can deposit and withdraw using bKash, Nagad or Rocket. For security, it is advisable to use a number registered in your own name. Using another person's mobile banking account is not permitted.
Games and How to Play
To bet on BPL matches at 1burl you must first have a balance in your account. Go to the cricket section, select the match you want, choose a market (match winner, top batter, total runs, etc.) and enter your stake amount. You may be able to change or cancel your bet up until the match starts.
RTP or Return to Player is the theoretical long-term return rate of a game, expressed as a percentage. For example, a 96% RTP means that on average ৳96 may be returned for every ৳100 wagered — but this is an average across millions of spins and each spin is completely independent and random.
1burl's live casino features games broadcast in real time from the studios of top providers like Evolution Gaming and Ezugi. You can place bets in real time with actual dealers. With a fast internet connection the experience is smooth on mobile too.
1burl uses software from reputable game providers such as Pragmatic Play, PG Soft, JILI and Spribe. Games from these providers are tested by independent third parties. A Random Number Generator (RNG) determines every result in a completely unbiased way.
Spribe's Aviator is a crash-style game where a plane flies and a multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait, the higher the multiplier — but if it crashes you lose your stake. Strategy and timing are the key to this game.
Bonuses and Promotions
When you open an account at 1burl for the first time and deposit a minimum of ৳100, you will receive a 100% bonus — up to a maximum of ৳20,000. The bonus is added to your account automatically. A 15x wagering requirement must be completed before the bonus can be withdrawn.
A 15x wagering requirement means you need to wager 15 times the bonus amount before it becomes withdrawable. For example, if you receive a ৳5,000 bonus you must place a total of ৳75,000 in bets. Once this condition is met the bonus balance converts to real balance and can be withdrawn.
1burl's VIP program has three tiers — Bronze, Silver and Gold. Tiers are advanced through regular play. Bronze tier gives 0.3% weekly cashback, Silver gives 0.5% and Gold gives 0.8%. Higher tiers come with more benefits and personalised offers.
Each week cashback is calculated based on your total net losses. The cashback percentage set for your VIP tier is automatically credited to your account. Cashback is generally paid every Monday.
Yes, 1burl offers special promotional deals during Eid, Pohela Boishakh and other festivals. These offers are available for a limited time and terms may vary. Log in to the platform regularly or ask via live chat to stay up to date on the latest offers.
Security and Responsible Gaming
Yes, 1burl uses SSL encryption technology to keep all personal and financial information secure. Your information is never sold or shared with third parties. Read our privacy policy for more details.
1burl is for players aged 21 and above only. Creating an account for anyone under age is strictly prohibited. Providing false information during age verification may result in account cancellation and forfeiture of any winnings.
1burl offers a self-exclusion feature. You can exclude yourself from the platform for a set period or permanently if you wish. To activate this feature contact live chat or email [email protected] directly.
Yes, as part of responsible gaming 1burl lets you set deposit limits and betting limits. This helps you keep your spending in check and keep gaming within the bounds of entertainment. Contact account settings or support to set or change a limit.
Gaming addiction can be a serious issue. 1burl always encourages responsible play. If you feel gaming is having a negative impact on your life or that of a family member, please seek professional help. Our support team is always ready to help you set up self-exclusion.
If you notice suspicious activity on your account, change your password immediately and report it to 1burl via live chat or at [email protected]. Our security team will investigate quickly and secure the account. Never share your password or OTP with anyone.
Still have questions?
Contact Support
Our 24/7 Bengali live chat team is always ready to answer any question.
Email: [email protected] | Maximum withdrawal time: 10-45 minutes